Refund policy

MADHOBI

SHIPPING, CANCELLATION, RETURN, EXCHANGE & REFUND POLICY

Last Updated: [01/10/2026]

At MADHOBI, we want your shopping experience to be simple and transparent. By placing an order, you agree to the terms below, subject to your rights under applicable law.

1. PAYMENT & ORDER CONFIRMATION

MADHOBI accepts prepaid orders only. Cash on Delivery (COD) is not available.

An order is confirmed only after successful payment.

2. SHIPPING

We currently ship across India to serviceable locations.

Shipping charges, if applicable, will be shown at checkout before payment.

Orders are generally processed within the timeframe mentioned on the website. Delivery times may vary depending on location, courier delays, weather, holidays, or circumstances beyond our control.

Customers are responsible for providing accurate delivery details.

3. ORDER CANCELLATION

Cancellation requests must be made before the order is processed or dispatched.

Once an order has been processed, packed, or dispatched, cancellation may not be possible.

If MADHOBI cancels an order due to product unavailability, technical errors, or other fulfilment issues, the applicable amount will be refunded or credited in accordance with this policy and applicable law.

4. RETURNS, EXCHANGES & REPLACEMENTS

Returns, exchanges, or replacements are accepted only for:

- Damaged products
- Defective products
- Wrong products received
- Products sent incorrectly due to an error by MADHOBI

Change of mind, personal preference, colour preference, or design preference is not eligible for return or exchange.

Products that have been worn, washed, altered, stained, or damaged after delivery are also not eligible.

5. 48-HOUR REPORTING REQUIREMENT

Any damage, defect, or incorrect product must be reported to MADHOBI within 48 hours of delivery.

A clear, continuous unboxing video is mandatory for such claims. Customers may also be required to provide photographs, videos, packaging images, shipping-label images, and order details.

Claims without the required evidence may be rejected, subject to applicable law.

6. RETURN PROCESS

Please contact MADHOBI before sending any product back.

Once the claim is reviewed and approved, we will provide return instructions.

For an approved return caused by a verified MADHOBI error or product defect, MADHOBI will provide the appropriate return-shipping arrangement.

7. REPLACEMENT & EXCHANGE

If approved, MADHOBI may offer:

- Replacement of the same product, subject to availability;
- Exchange for an eligible product, subject to availability; or
- MADHOBI Wallet Credit.

If the same product is unavailable, an alternative resolution may be offered.

8. REFUNDS & MADHOBI WALLET CREDIT

For approved cancellations, returns, or other eligible refund situations, MADHOBI's standard practice is to provide the approved amount as MADHOBI Wallet Credit.

Wallet Credit can be used for future purchases on MADHOBI.

A refund to the original payment method will be provided where required by applicable law.

9. NON-RETURNABLE SITUATIONS

Returns or exchanges are generally not accepted for:

- Change of mind
- Personal preference
- Colour or design preference
- Minor colour differences caused by lighting or screen settings
- Products that have been worn, washed, altered, or damaged after delivery
- Products without the required claim evidence

10. CONTACT US

For questions regarding shipping, cancellation, returns, exchanges, replacements, or refunds:

MADHOBI
Email: hello@madhobi.com
Phone: 7483067543

Please mention your order number when contacting us.

11. APPLICABLE LAW

This policy is subject to the applicable laws of India. Nothing in this policy is intended to restrict any consumer right or remedy that cannot legally be excluded or restricted.

MADHOBI — Where sarees bloom